Sales and Customer Support Technician in Greater Accra Region

IndustryICT / Telecommunications
  • Information Technology
Minimum QualificationDegree
ExperienceEntry Level
IndustryICT / Telecommunications

Hekimax Solutions Inc. is a global software solutions company that provides cloud-based solutions that help retail enterprises drive up sales revenue and profitability through customer loyalty, retention, and smart engagement. Hekimax is headquartered in Ottawa, Canada, with subsidiaries in Uganda, Ghana, and South Africa.


We seek the services of a Sales and Customer Support Technician


Job Title: Sales and Customer Support Technician


Job Location: Accra, Greater Accra


Job Description

  • Self-educating on the Hekimax Ci system (both the cloud and off-line versions)
  • Provide technical sales support in Ghana (demos, respond to technical questions during presentations, etc.)
  • Assist the Hekimax sales and business development team to pilot and develop sales proposals for prospective customers
  • Provide technical support to Hekimax customers in Ghana and elsewhere (perform initial triage of problems and provide work-arounds if any)


Qualification and Requirements

  • A minimum of a Bachelor’s degree in Software Engineering, Computer Science or equivalent diploma
  • At least 6-12 months of industry experience
  • Preference will be given to candidates with their own laptop and some hands-on experience developing web applications using PHP/MYSQL in a Linux environment
  • Experience working with directly with customers will be considered an asset
  • Technologies (Desired): Internet Applications, PHP, MySQL/PhpMyAdmin, Apache Webserver, Apache Tomcat, Linux
  • The Technical Sales Support will be a recent computer science or information technology graduate with a bachelors degree or diploma, with some working, hands-on knowledge of software programming, internet applications, Linux, and relational databases
  • The selected candidate will be required to learn and use the Hekimax Ci system platform to provide technical sales and customer support to prospective and existing Hekimax customers
  • He/She will be customer focused and shall have a passion to learn new technologies and software application delivery techniques
  • Must be capable of working independently or as part of a team
  • The successful applicant will report directly the Head of Services Delivery


NB: Part-Time position to be transitioned to a Full-Time position after three months

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