Technical Support Representative in Greater Accra Region

IndustryICT / Telecommunications
  • Information Technology
Minimum Qualification
ExperienceEntry Level
IndustryICT / Telecommunications

A Reputable ICT / Telecommunications Company seeks the services of a Technical Support Representative


Job Title: Technical Support Representative


Job Location: Accra, Greater Accra


Job Description

  • As a Technical Support Representative, you will be providing escalated issue support to our customers, including issues on Web Servers and Mail Servers
  • Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment
  • Taking ownership of issues from identification through resolution
  • Providing technical support for issues via helpdesk and the telephone
  • Installing, configuring, and maintaining services such as NGINX, Apache, MySQL, and Exim
  • Manage and troubleshoot UNIX and Linux systems


Qualification and Requirements

What you need:

  • Excellent written and verbal communication skills in the English language
  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
  • Outstanding customer service skills and a dedication to the customer service experience
  • Dependable to be at work during assigned shifts and to complete work as expected
  • Ability to debug and troubleshoot scripting languages such as PHP


Desired Skills:

  • Knowledge of the cPanel/WHM control panel
  • Knowledge of the Linux operating system
  • Knowledge of FTP, DNS and Mail Protocols
  • Knowledge of NGINX, Apache, MySQL, and Exim
  • Knowledge of Content Management and E-Commerce Systems
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